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Baa Stool Returns Policy

It’s OK to change your mind!

We are a small business and we make all of our products to order…just for you.  If you are unsure of a colour please request a swatch HERE which we will send free of charge.  

We’re sure you will be delighted with our products but to give you peace of mind we want to let you know that it’s OK to change your mind.

If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange. You can return a product for up to 30 days from the date you purchased it.  A postage charge of £4.99 will be deducted from all refunds.

Purchases made from 1st November 2020 are eligible to be returned by 31st January 2021.

 Any product you return must be in the same condition you received it and in the original packaging. Please keep your receipt.

Returns and Exchanges

How do I return my flock?

1) Email us below to let us know that you’d like to return your order

2) Return your order unused and in the original packaging including your order number and reason for the return

3) Once we receive your unused return we will notify you and let you know when you can expect your refund

How do I exchange my flock?

If you’d like to change the colourway of or the product entirely, just get in touch with us below for all the information you need

Get in touch...

Baa Stool Ltd
The New Barn
13 Vale Park
Colomendy Industrial Estate
LL16 5TA

t: 01824 790 882